How CrowdSense looks from the door, the barrier and the report
You hold a door to a limit someone else set, you keep the front of stage breathing, and the next morning you owe the promoter a report. This guide is written for those three jobs.
Who this is for
Security and crowd-safety contractors who staff festivals, nightclubs, stadiums and private events, and the supervisors and control-room leads who run those crews on the night.
The first call is a working session on one of your venues or events, not a product tour. The demo and the scoping are on us. What follows is a normal paid engagement. If it does not suit how your crews work, you will hear that on the call.
What the first event actually looks like
Not a rollout plan. The shape of one event, done properly.
- 01
Doors counted against the limit the venue sets
A Vision Node 301 or Optic Node over the door counts people crossing a line you draw, with detection on the device. The Control Room holds the running figure against the limit and warns before it is reached. The limit stays the venue’s call.
- 02
The barrier and the front of stage
A camera over the front section counts the people inside the zone you mark, so supervisors see it building. Bluetooth sensing across the wider field only shows how full an area is compared with earlier in the night, never a headcount.
- 03
Gates, queues and the crew who work them
Gate and queue counts come from the same on-device detection, so you can see which lane carries the load. Crew check in on the Companion App, and where you switch it on, positions travel over the off-grid mesh when phones drop out.
- 04
An incident timeline the promoter can read
Every alert, acknowledgement and override is timestamped as it happens. Afterwards it exports as a timeline with threshold breaches and the counts at the points you measured, so the report starts from the record, not from radio notes.
Questions we will actually ask
These are the same questions in the demo form. We ask them because the answers change the kit, the room, and who needs to sit in.
We will ask
How many venues or events do you secure in a year, and what kind?
Fixed doors every weekend and a new festival site every month are different installs. The answer changes the kit and who fits it, not the conversation.
Question 1
We will ask
Who sets the limit on each door?
The licensee, the venue or the promoter. We count against the number they give you. We do not set it and we will not suggest one.
Question 2
We will ask
How do incidents get written up today?
Paper or radio log, a spreadsheet, incident software, or nothing formal yet. It tells us what the timeline has to sit next to, and what the promoter is used to reading.
Question 3
We will ask
Where does the site lose phone signal?
Basements, big paddocks, a packed night when the network is struggling. That decides how much of the crew picture rides the off-grid mesh.
Question 4
Straight answers
Can it give the promoter an attendance figure or unique visitors?
No, and we will not dress a count up as one. Door and gate counts come from camera detection on the device, at the points you measure. Bluetooth sensing is only used as a relative signal: how full an area is compared with earlier. The report shows those counts, the threshold breaches and the decision timeline.
Do our crews have to learn a new system on the night?
Supervisors get counts and alerts on the Companion App. If you run a control room, it sees the same numbers on a wall or a laptop. Your radio net stays as it is; the alerts go to the roles you choose.
We work across countries and time zones. Does that matter?
No. We support clients outside Australia and book calls across time zones. The booking calendar shows times in your own time zone, and you can tell us where the venues are when you book.
What does a first engagement cost?
The demo and the scoping are on us. What follows is a normal paid engagement, priced against what we agree to put in.
What do you collect about the people in the crowd?
We measure crowds, not people. Our sensors count and classify — they do not identify. No facial recognition, no biometric identification of people. Ever. What leaves a camera node is counts and events, not video.
Rather talk it through first?
Book a time and your answers come with you, or call the office line. Either way you get the person who reads the enquiries.
Talk to a person
Wesley Pearson, Managing Director
It's in Brisbane right now.
“You will get a reply from me within a business day, and a straight answer if we are the wrong fit.”
Book a time
Tell us about the event, in your words
The form is seven short steps. A person reads it. If you would rather talk, book a time.
